Useful Links for Parents

The following are support services you can call, text, email and, in some instances, instant message when you need some advice and guidance. advice

Information on truancy and your responsibilities
Information on exclusion
Information on bullying
Information on Special Educational Needs

Get Safe Online

Visit for information on internet safety

How to Keep Children Safe in Public Spaces

This guide offers lots of helpful tips and online resources for parents and guardians to help keep their kids safe whilst playing outside. Find it online here. 

Useful contacts

Autism Connect

This is an online social network for people with autism and their families. This is the place to meet new people, make friends and find support within the autism community.


ACE Advice and Information Service 

If you are the parent or carer of a child at school and you would like to speak to an adviser you can call our free confidential telephone adviceline on 0300 0115 142. 

Calls to the ACE advice line usually cost the same as calling a standard landline number – even from a mobile. 0300 numbers are often included in any inclusive call minute packages offered by phone operators.  You should check with your own provider to be sure. 

Normal opening hours: Monday to Wednesday from 10am to 1pm. Term time only. 

Booklets on education, exclusions and bullying etc also available for a small fee.


Child Law Advice

We operate two limited intensive support telephone lines for complex matters and clarifying questions. One for family and child law calls and one for education law calls.

  • If you are calling about family or child law the number is 0300 330 5480.
  • If you are calling about education law, the number is  0300 330 5485.

Visit the website for information on calling costs. 


Family Rights Group Advice Service 

Telephone advice for parents of children who are involved with or need social care services, provided by Family Rights Group.
Call the helpine on 0808 801 0366 (Monday to Friday 9.30am to 3pm) or email for more information.


Family Live – ‘Got a teenager?’

Parenting teenagers can be an enjoyable experience with a little bit of preparation and we offer a wealth of information on the different issues you might face.


Hand in Hand Parenting

Parenting advice website offering support on a whole range of subjects,  plus online blog and community.


IPSEA (Independent Parental Special Education Advice)

This charity offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs (SEN) and disabilities.


Live Chat

Online Instant Messaging service for parents of teenagers, relationship support and family support, provided by Relate.


Lone Parent Helpline

The Lone Parent Helpline (0808 801 0323) provides support and advice on anything from dealing with a break-up, moving into work or sorting out maintenance, benefit or tax credit issues. Your call is free of charge from any UK landline or mobile. (Available Monday to Friday 9:30am to 4:00pm).


Netmums Parent Supporters 

Netmums’ Drop-In Clinic is a dedicated space in our forum where you can ask questions – at any time – to be answered by our team of Parent Supporters (see more about the Netmums Parent Supporters team below).


One Space

This site is an information site for anyone who is raising children on their own, whether through relationship breakup, illness, bereavement, work commitments or choice. It is run by Single Parent Action Network, a campaigning organisation working to make sure that your stories and your questions about single parenting are an important part of the social and political agenda.


National Autistic Society – Parent to Parent Service

Parent to Parent is a UK-wide confidential telephone service (0808 800 4106) providing emotional support to parents and carers of autistic children and adults. The service is provided by trained parent volunteers who offer telephone support from their own homes. The Parent to Parent volunteers are based across the UK, so parents don’t have to share information with someone in their local area. 

You can call at any time, day or night, and leave a message on our 24-hour answer phone. Please be aware that you will not speak to someone immediately as this is not a manned line. If you leave a message, we will call you back as soon as possible at a time that suits you, including evenings and weekends. Alternatively you can complete our online enquiry form.