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Compliments, Complaints and Comments

‘Yeah, they don’t give up….You could tell them a thousand times to basically go away, and they will still stand there.  It doesn’t matter what you say or do.  I don’t know how they put up with it..I mean, to be able to still stand there and be like, “No, I’m not giving up on you pupils.”  You’ve got to genuinely care … to take that sort of thing every single day of the week.. You’ve got to be passionate and you need to care to be able to do that 100%.’

ex-pupil (as part of  GOLDSMITHS RESEARCH REPORT, 2019)

compliments and comments

Do you have any feedback for us? 

It’s really good that parents can join assemblies to celebrate their child. The change in my daughter has been great because she can see I am interested.

parent council member


We encourage our pupils, parents/carers, staff and local authority customers to comment on any aspect of our schools or services.  For example, you may wish to make an observation on an aspect of school life, or a suggestion on a matter of school policy. If you have a complaint, please fill out the details on this form and email or post it back to us. Staff members who have a concern or complaint in relation to their contract of employment or employee relationship must follow the TCES Group grievance procedure. All other staff complaints should follow this complaints procedure. 

We will respond within 10 working days in writing whether the complaint is resolved in full or not.  In the event that the complaint is more complex and additional time is needed we will let you know why more time is needed and provide you with a new deadline in writing. Our intention is to ensure we find a final, satisfactory resolution and the whole investigation should not take longer than 15 working days. 

Our final response will again be given in writing. 

TCES will report here on the number of formal complaints received. 

Over the 2023/24 academic year, we received 38 formal complaints across all five TCES schools and services.  

Where to send your form:

TCES East London TCES North West London
School Business Manager
Welfare Road
London, E15 4HT
Tel: 020 8555 6737
School Business Manager 
85 Old Oak Common Lane,
London, W3 7DD
Tel: 020 8749 5403
TCES Create Services TCES National Online School

Service Business Manager
3 Queens Road

Barking, IG11 8GD

Tel: 0203 011 3281

National Online School Team
Beacon House, 26-28 Worple Road
Wimbledon, SW19 4EE
Tel: 020 8543 7878
CompanyWide Safeguarding and Complaints Lead

Tashanna Egbochue

Telephone: 020 8543 7878
Beacon House, 26-28 Worple Road
Wimbledon SW19 4EE