Useful Links for Parents

The following are support services you can call, text, email and, in some instances, instant message when you need some advice and guidance.

Useful information

Information on truancy and your responsibilities
http://www.gov.uk/school-attendance-absence 

Information on exclusion
http://www.gov.uk/government/publications/school-exclusion

Information on bullying
www.gov.uk/bullying-at-school

Information on internet safety
www.getsafeonline.org/

Information from the government on Special Educational Needs
http://www.direct.gov.uk/en/Parents/Schoolslearninganddevelopment/SpecialEducationalNeeds/index.htm

Find a parent partnership near you

Useful contacts

  • Autism Connect
    This is an online social network for people with autism and their families. This is the place to meet new people, make friends and find support within the autism community.
  • ACE Advice and Information Service – helpline
    Get education advice from a trained volunteer
    Call 0300 0115 142.
    Normal opening hours: Monday to Wednesday from 10am to 1pm. Term time only
    Booklets on education, exclusions and bullying etc also available fora small fee.
  • Child Law Advice Line – helpline
    Child and Family Law advice via telephone, provided by Children’s Legal Centre.
    Call 0845 120 2948 (Open Mon-Fri 9am – 5pm)
    Calls can cost up to 4 pence per minute peak rate, networks and mobile charges may vary.
    email clc@essex.ac.uk for more information.
  • Family Rights Group Advice Service – helpline
    Telephone advice for parents of children who are involved with or need social care services, provided by Family Rights Group.
    Call 0800 731 1696 (Open Mon-Fri 10am – 3.30pm)
    email advice@frg.org.uk for more information
  • Got a teenager? – web and social media
    An online ‘school gate’ community supporting parents of teenagers; this service is provided by Family Lives (formerly Parentline Plus).
  • Hand in Hand Parenting – parenting advice website offering support on a whole range of subjects,  plus on-line blog and community.
  • IPSEA (Independent Parental Special Education Advice)
    This charity offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs (SEN) and disabilities
  • Live Chat – instant messaging
    Online Instant Messaging service for parents of teenagers, relationship support and family support, provided by Relate.
  • Lone Parent Helpline
    Telephone support for lone parents provided by One Parent Families/Gingerbread.
    Call 0800 018 5026 (Open Mon-Fri 9am – 5pm & Wed till 8pm)
    Email info@oneparentfamilies.org.uk for more information.
  • Netmums Parent Supporters – social media
    Netmums has a range of Parent Supporters who can offer on-line support and advice to mums with every problem ranging from domestic abuse to PND, and special needs to relationships issues
  • One Space – web and social media
    Online facilitated social networking support for lone parents, provided by the Single Parent Action Network.
  • Parent to Parent Service
    This is the NAS’ UK-wide confidential telephone support service providing emotional support to parents and carers of a child or adult with autism. It is staffed by trained parent volunteers, who all have at least one son or daughter with autism.  Volunteers are based across  the UK – so there is increased anonymity for parents who may not want to share information with someone in their local area.  Call 0808 800 4106 any time and leave a message. It is not a staffed line, but  a volunteer will call  back as soon as possible. Alternatively, visit their website.
  • Parentline – Helpline
    Round-the-clock confidential help and advice for all parents and carers, provided by Parentline Plus.
    Call 0808 800 2222 (Open 24 hours a day, 365 days a year)
  • Quitday – website dedicated to helping those who smoke quit. Helps parents stay healthy and tobacco-free for themselves and their children.